Eve Inbox

Overview

Eve Inbox, part of Eve Communications, brings matter-related emails into Eve, so a team can follow conversations, work with attachments, and reply with the case context at hand. Forwarding an email to the firm's shared Eve inbox subscribes Eve to that thread. Eve routes the email to the right matter, or asks for a confirmed match.

With the matching Gmail or Outlook plugin enabled and connected, Eve keeps following subscribed threads and brings in new activity. For Outlook, new activity typically arrives in about 10 seconds. Gmail timing is not specified. Once an email is on a matter, Eve can use it as context in chat and when drafting replies.

The Email Features in Eve

Eve has four methods to access and utilize emails:

• Eve Inbox: Forward a thread to the firm's Eve inbox. Eve files it to the matter, files its attachments, and follows the thread. This article covers Eve Inbox.

• Email plugin: Eve searches your own mailbox when you ask, scoped to one matter. Nothing is subscribed or monitored.

• Reply in Eve: Eve drafts a reply from the thread and the case file. You edit it, then send it yourself.

• Eve Communications emails: Eve Communications emails people as part of a job, such as a treatment check-in. See 📄 Eve Communications Overview

How Email Moves Through Eve Inbox

1. Forward. Forward an email thread to the firm's Eve inbox, or set up automatic forwarding for the correspondence Eve should receive.

2. Match. Eve looks at the sender, subject, body, and attachments for details tied to a matter, such as a case reference or client information.

3. Confirm, when needed. If Eve cannot tell which matter the email belongs to, it asks you to confirm. See 📄 How to Confirm Which Matter an Email Belongs To

4. File. The email appears in the matter's Inbox, and its attachments are filed to matter folders based on what each attachment contains.

5. Follow. With the matching Gmail or Outlook plugin connected, later replies on the thread arrive without forwarding each one.

My Inbox and Matter Inbox

• My Inbox shows subscribed threads that include your email address, across all your matters.

• Matter Inbox shows every thread associated with one matter, including threads you are not part of.

Frequently Asked Questions

• Does Eve read my whole mailbox?

No. Only threads that were forwarded to the firm's Eve inbox come in. Forwarding rules control which emails are forwarded.

• Does Eve Inbox support Gmail and Outlook?

Yes. Eve Inbox supports Outlook and Gmail.

• Do I need the Gmail or Outlook plugin to forward an email into Eve?

No. Forwarding to the firm's inbox works without the plugin. The matching plugin has to be enabled and connected for Eve to keep following later activity on a subscribed thread, and to send replies from Eve.

• Do I need to forward every reply?

No. Once a thread is subscribed and the plugin is connected, Eve brings in later activity on that thread. The arrival time is not a promise that matching, attachment filing, or agent work has finished.

• What happens when Eve cannot tell which matter an email belongs to?

Eve notifies you and lists possible matches under Awaiting User Input on the Home page. An email waiting for review is not necessarily an error. A message that names only a client may need confirmation when the name could apply to more than one matter.

• Does Eve send replies on its own?

No. Eve drafts the reply, and the user reviews it and sends it. Replies go out from the user's own connected Gmail or Outlook account.

• Can chat and agents use the emails?

Yes. Once an email is on a matter, its content is available as context for Eve chat and for agents working on that matter.

• Can an email start an auto-agent?

Received emails can be used as trigger conditions for configured auto-agents. Subscribing to a thread does not start an agent by itself.

• Are emails copied to our case management system?

That depends on the firm's CMS connection. Eve confirms the supported workflow during setup.

• Can the firm inbox be used for court or vendor account verification emails?

Yes. A verification email from a court or a vendor arrives like any other message. Because it belongs to no matter, it waits under Awaiting User Input on the Home page instead of filing itself, flagged for review.

Open it there. The preview carries the full message, confirmation link included, so you can copy the link into your browser and finish the verification. Select Dismiss afterwards, since there is no matter for the email to file to.

Two things are worth knowing before a firm registers its Eve address with a court or a vendor:

• This relies on emailing being enabled for your firm. Where the Home page carries no Awaiting User Input list, contact support before registering the address.

• Verification links expire. Check Awaiting User Input the same day the address is registered, rather than waiting for the email to surface somewhere else.

What Eve Inbox Does Not Do

• It does not read a whole mailbox. Only forwarded threads are followed.

• It does not send a reply on its own. Eve drafts, and a person sends.

• It does not start an agent from every message. An agent runs only when it is configured with matching trigger conditions.

Key Terms

• Eve Inbox: The feature, part of Eve Communications, that brings matter-related email into Eve.

• Firm inbox: The firm's shared forwarding address for email, provided by Eve.

• Subscribe: Forward a thread to the firm inbox so Eve brings it in and, with the plugin connected, follows later activity.

• Awaiting User Input: The Home page list where Eve asks for a confirmed matter match, and where email belonging to no matter waits for review.

• My Inbox: Subscribed threads that include your email address, across all matters.

• Matter Inbox: All email threads associated with one matter.

• Routing: Eve matching an email to a matter using the sender, subject, body, and attachments.

• Email plugin: The Gmail or Outlook connection that lets Eve search, draft, and send from a user's own mailbox.