How to Reset Your Password in Eve

Overview

Password resets can be sent from the Eve login page. Eve sends a reset link to the email address on the account, and the new password is set from that link. A firm admin cannot set a password on your behalf. The reset always goes through the account's own email address.

Before You Start

You will need:

• Access to the inbox for the email address on your Eve account.

Steps

1. Go to the login page. Open app.eve.legal.

2. Click Forgot Password. The link sits below the password field.

3. Enter your email address and submit. Use the address on the Eve account. A confirmation message appears once the reset email is on its way.

4. Open the reset email. If it has not arrived within a few minutes, check spam and junk.

5. Click the reset link. This opens the page where the new password is set.

6. Enter and confirm the new password. The password must be at least 8 characters and include at least 1 special characters, at least 1 letter, and at least 1 number.

7. Log in with the new password. Submitting the new password returns you to the login page.

If the Reset Does Not Work

• If the reset email never arrives, confirm you are using the address the account was created with rather than an alias or a shared inbox.

• If the link opens an error, it may have expired. Request a new one from the login page rather than reusing the old email.

• If you have never logged in at all, you need an invitation rather than a reset. See 📄 How to Log Into Eve for the First Time.

• For login failures that a reset does not fix, see 📄 Cannot Log Into Eve or Invitation Link Not Working.