In-Product Billing

Overview

The Billing page shows a firm's subscription, its matter usage against the contract, and its invoices.

It is a Firm Admin page, and only Firm Admins receive the utilization notifications described below.

What the Page Shows

• Matters created, the total against the contract, counting both open and closed.

• Matters remaining under the current contract.

• Matter breakdown. Selecting the matter creation bar splits it into open and closed counts.

• Contract dates, start and end.

• Time remaining in the term.

Utilization Notifications

In-product banners alert Firm Admins at 80%, 95%, and 100% of the contracted matter count. Selecting See more opens the Billing page.

The 80% banner is the one worth acting on. Overage is governed by the contract, and a conversation with Customer Success at 80% is a different conversation from one at 100%.

Invoices

Each invoice shows the date issued, its status of Paid, Pending, or Unpaid, and the amount. View Invoice opens it. Invoices are on the Billing page for all accounts.

What to do when you have Questions

Should you have any questions about your firm's current Eve contract, please reach out directly to your Customer Success Manager.

What the Billing Page Does Not Do

• It does not process payments. Automatic payment is set up through the firm's finance team, not in Eve.

• It is not visible to Users. Firm Admins only.

• It does not show why the count moved. That detail is in the Usage Dashboard. See 📄 Eve Usage Dashboard.

Key Terms

• Matter count: Matters created against the contract. Open and closed count, deleted do not.

• Matters remaining: What is left under the current contract.

• Utilization notification: The banner at 80%, 95%, and 100% of the contracted count.