How to Use the Billing Page in Eve

Last updated: October 22, 2026

Overview

The Billing page is where a Firm Admin sees how many matters the firm has used against its contract, reviews invoices, and reaches Customer Success about the account.

Before You Start

  • Firm Admin permissions.

Review Matter Usage

The page shows Matters created, split into Open and Closed, and Matters remaining against the contract, alongside the contract start and end dates and the time left in the term.

Select the matter creation bar to open the Open against Closed breakdown.

Closed matters still count. Closing archives a matter; it does not return it to the matters available in your contract.

Review Invoices

Each invoice lists the date issued, its status (Paid, Pending or Unpaid) and the amount. Select View Invoice to open one.

Arrange automatic payment through your finance team. To change the card or bank account on file, see 📄 How to Update Your Payment Method in Eve.

Utilization Notifications

In-product banners appear as usage reaches 80%, 95% and 100% of the contracted matter count. Select See more on a banner to open the Billing page.

The 80% banner is the one worth acting on. Reaching 100% mid-term means no new matters until the contract is extended.

Contact Customer Success

Use Contact Eve on the Billing page to raise any of the following:

  • Adding matters before the limit is reached.

  • Removing test or mistaken matters so they stop counting.

  • A discrepancy in the matter count, the contract details or an invoice.

A matter with an invoice generated against it cannot be removed from the count. That lock is permanent, so generate invoices only on matters you intend to keep.

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