How to Update Your Payment Method in Eve

Last updated: June 9, 2026

How to Update Your Payment Method in Eve

Overview

This article explains how to update the credit card or bank account used for billing on your Eve account. Whether your card is expiring, you've received a new card number, or you'd like to switch to a different payment method, our billing team can provide you with a secure link to make the update.

Prerequisites

  • An active Eve account

  • Administrator permissions on your Eve account

  • Your new credit card or bank account information ready

Step-by-Step Instructions

1. Contact the Eve Billing Team

Payment method updates are handled by the Eve billing team. Reach out by emailing billing@eve.legal and request a payment update link. Include your firm name and account details so the team can locate your account quickly.

Pro Tip: You can also reach out through the in-app support request form to get connected with the billing team faster.

2. Receive Your Secure Payment Update Link

The billing team will send you a secure, personalized link to update your payment information. This link will direct you to a payment page where you can enter your new credit card or ACH/bank account details.

3. Enter Your New Payment Information

Click the link provided and enter your new payment details. Eve accepts both credit/debit cards and ACH bank account information. Eve covers all ACH processing fees. Once submitted, your new payment method will be saved to your account.

Common Pitfall: If you previously updated your payment method but were still charged on the old card, please contact the billing team to confirm the change was applied correctly before the next billing cycle.

4. Confirm the Update

After submitting your new payment details, you should receive confirmation that the update was successful. If you do not receive confirmation or are unsure whether the change took effect, contact the billing team at billing@eve.legal to verify.

Common Issues

Issue: I cannot find a payment method section in the portal

Fix: Payment method updates are not currently self-serve through the billing section of the portal. Please contact the billing team at billing@eve.legal to receive a secure payment update link.

Issue: My old card was charged even after I updated my payment method

Fix: Contact the billing team at billing@eve.legal as soon as possible. Provide your firm name and the details of the charge so the team can investigate and ensure your new payment method is correctly set as the default going forward.

Issue: I need to update the billing contact on the account

Fix: Billing contact changes are also handled by the billing team. Include this request when you email billing@eve.legal and specify the name and contact information of the new billing contact.