How to Update Your Payment Method in Eve
Last updated: October 22, 2026
Overview
There are two ways to update your payment method in Eve - the first option is in the invoice your firm is provided after each payment, through a secure link at the bottom of the invoice. The second option is to reach out to billing@eve.legal. The Eve billing team sends a secure link, and the new card or bank account is entered there. Eve accepts credit and debit cards and ACH bank transfer, and covers all ACH processing fees.
Before You Start
Administrator permissions on the Eve account.
The new card or bank account details to hand.
Steps
Select the option "Complete one-time payment" at the bottom of a recent invoice, or email billing@eve.legal and request a payment update link(include the firm name and account details so the team can find the account).
Open the secure link from the invoice or email from the billing team.
Enter the new payment details and submit. The method is saved to the account.
Check for an email confirmation. If none arrives, email the billing team to verify the change landed before the next billing cycle.
Common Issues
There is no payment method section in the billing history portal. This is expected - take a look at a past invoice's email or send our billing team a message.
The old card was charged after the update. Email the billing team with the firm name and the details of the charge. They can confirm whether the new method was set as the default and correct it.
The billing contact on the account needs changing. Also handled by the billing team. Include the new contact's name and details in the same email.