Voice AI for After-Hours Intake

Last updated: March 10, 2026

Overview

Voice AI is a customizable phone agent that answers intake calls and collects caller information when your team is unavailable. It captures details from incoming calls and produces structured summaries your team can review, allowing callers to share their information 24/7 without requiring staff availability.

How It Works

Voice AI operates as an automated phone intake system that integrates with your existing phone infrastructure through call forwarding.

Core Functionality:

  • Answers incoming intake calls when your office is closed or when your team is at capacity

  • Conducts a conversation with the caller to collect their details and matter information

  • Produces a structured summary of the call that your team can review the next business day

  • Supports different workflows depending on how your firm uses Eve — for many firms, a new lead is created in Eve after the call completes; for some firms, data can also be pushed to an external CRM or lead management system

When Voice AI Is Active:

Firms configure Voice AI based on their needs. Some firms use the agent for all intake calls, while others use it only after hours or during overflow periods when staff is unavailable.

Language Support:

Voice AI can speak over 28 languages. Eve has validated quality in English and Spanish. For less common languages, quality may vary.

Call Audio Playback:

Some firms choose not to enable call audio playback. If your account has call listening enabled, you can play back audio from the call's details.

Warm Transfer Capability:

If your firm wants the Voice AI to transfer calls to a person in certain situations, Eve can support warm transfers based on rules. You can set prioritized transfer rules and route to different phone numbers depending on the scenario.

Key Terms

  • Voice AI: Eve's automated phone agent that handles intake calls and collects caller information

  • Warm Transfer: A call transfer where Voice AI hands off an active call to a human team member based on configured rules

  • Call Forwarding: The phone system configuration that routes incoming calls to your Voice AI phone number when triggered by your rules