How to Disable or Pause a CMS Integration in Eve

Last updated: March 10, 2026

Overview

This article explains how to pause or disconnect your case management system integration in Eve. You can disable your CMS integration at any time without losing data or disrupting your existing matters. This is handled through Eve's support team to ensure a clean disconnection.

Prerequisites

  • An active CMS integration currently connected to your Eve account

  • Access to contact Eve support or your Customer Success Manager

Step-by-Step Instructions

  1. Contact Eve Support — Reach out to Eve support or your dedicated Customer Success Manager and request to pause or disconnect your CMS integration. You can do this via email, through your support portal, or by contacting your CSM directly. Support will confirm your request and begin the disconnection process.

  2. Confirm Integration Settings — Support will verify which integration you want to disable and confirm whether you want to pause temporarily or disconnect permanently. They may ask you to confirm your integration details to ensure the correct system is being modified. You should receive confirmation of your request within one business day.

  3. Verify Disconnection — Once the integration is disabled, your CMS will no longer sync new matters or documents to Eve automatically. Existing matters and documents in Eve remain intact and accessible. You can verify the integration is disabled by checking that no new automatic syncs occur from your CMS.