Medical Overview Not Reflecting New or Updated Bills in Eve

Last updated: March 10, 2026

Overview

This article resolves the issue when newly uploaded medical bills or EOBs do not appear in your Medical Overview's Economic Damages ledger. This typically occurs when documents are added to a matter after the Medical Overview was initially generated, and it affects the accuracy and completeness of your ledger totals and line items.

Before You Start — Diagnosis

Confirm the following before attempting any fixes:

  • New medical bills, EOBs, or related financial documents have been uploaded to the matter in Eve Legal

  • The uploaded documents have finished processing (check document status in the matter)

  • You are viewing the Medical Overview's Economic Damages tab in the correct matter

  • You have checked whether Eve displayed an alert indicating new medical documents were detected

Fixes

Possible Cause: Medical Overview Has Not Been Regenerated

Cause: The Medical Overview does not automatically update when new documents are added. Eve generates a snapshot of the ledger at a specific point in time, and new bills require regenerating the Medical Overview to be included in the calculations.

Steps:

  1. Navigate to the Medical Overview section in the matter where new documents were uploaded

  2. Look for an alert message indicating that new medical documents have been detected and are not yet included in the current Medical Overview

  3. Click the option to rerun or regenerate the Medical Overview

  4. Wait for processing to complete

  5. Review the Economic Damages ledger to confirm the new bills and charges now appear

Expected Outcome: The Medical Overview ledger will display the newly added bills with their associated charges, adjustments, and payments. Summary totals will reflect the updated data.

Possible Cause: Viewing an Older Version of the Medical Overview

Cause: Eve maintains multiple versions of the Medical Overview when it is regenerated. You may be viewing an earlier version that does not include the new documents.

Steps:

  1. Open the Medical Overview in the relevant matter

  2. Look for a version selector or toggle (typically near the top of the Medical Overview interface)

  3. Select the most recent version from the list

  4. Review the Economic Damages ledger to confirm the new bills appear in this version

Expected Outcome: The ledger will display all medical bills and charges from the selected version, including those from newly uploaded documents if that version was generated after the upload.

Possible Cause: Documents Have Not Finished Processing

Cause: Uploaded documents must complete AI processing before they can be extracted and included in the Medical Overview. If processing is still in progress or failed, the bills will not appear in the ledger.

Steps:

  1. Navigate to the documents section of the matter

  2. Check the status of the newly uploaded medical bills and EOBs

  3. If processing is still in progress, wait for it to complete

  4. If processing failed or shows an error, re-upload the document or contact support

  5. Once processing is complete, return to the Medical Overview and regenerate it following the steps in the first fix

Expected Outcome: Documents will show a "processed" or "complete" status, and after regenerating the Medical Overview, the bills will appear in the Economic Damages ledger with extracted charges and payment information.