Eve Support Contact Methods
Last updated: November 8, 2026
You're never stuck for long. Here's where to go.
Overview
Every new tool comes with questions, and that's normal. Eve has a few ways to get help, depending on what you need and how urgent it is. This article walks through each one so you always know where to go first.
If you want to... | Go to... |
|---|---|
Get a quick answer to a "how do I...?" question | |
Talk to a person right now | |
Report a problem or ask for help any time | |
Check on a ticket you already sent | |
Keep a written record | |
Talk through your firm's setup or strategy |
Self-Serve: Knowledge Base
Best for: quick how-to questions, any time, no waiting.
The Knowledge Base is the fastest option for most questions: how a feature works, what a limitation means, or step-by-step instructions for a task. You can search it from inside Eve, and it's available 24/7.
A quick search often gets you the answer in under a minute, especially for "how do I..." questions.
In-App Live Chat
Best for: real-time help during business hours.
Live chat is available directly inside Eve and is staffed Monday through Friday, 8:00 AM to 5:00 PM Central. Outside those hours, the chat window is still there for Knowledge Base search and ticket submission. You just won't have an agent on the other end until staffed hours resume.
Submit a Ticket
Best for: non-urgent issues, or anything outside live chat hours.
You can submit a ticket any time, whether or not live chat is staffed. There are two forms:
Technical Support: product issues, bugs, and questions about how something works
Account Billing: anything about your account, invoices, or subscription
Either form creates a tracked support ticket, so nothing gets lost. You'll hear back even if you submit outside business hours.
You can find these forms in the chat window inside Eve, or in the Support Portal below.
Support Portal
Best for: submitting tickets and checking on them without opening Eve.
The Eve Support Portal is a separate site where you can submit a ticket and follow it from start to finish. Go to portal.eve.legal and sign in with a one-time code sent to your work email.
In the portal, you can:
Submit a Technical Support or Account Billing ticket
See the status of your tickets: On Eve (we're working on it), On your firm (we need something from you), or Closed
Have firm admins see tickets from everyone at your firm
The portal is invitation-only. If you can't sign in, ask your firm's portal admin to invite you, or use one of the other options in this article.
Best for: when you'd rather not use the in-app tools, or need a written record.
You can also reach the support team directly at support@eve.legal.
Quick product question? Try the Knowledge Base or live chat first!