Incomplete or incorrect medical answers in Eve

Overview

This article resolves cases where Eve returns weak or incomplete medical answers, shows incorrect provider lists, produces incomplete treatment timelines, or delivers poor medical analysis. This occurs when Eve lacks the structured medical data it needs to answer questions accurately, which typically means no Medical Overview has been run or the existing Medical Overview is outdated after new medical records were uploaded.

Before You Start — Diagnosis

Confirm the following before attempting any fixes:

• New medical documents were uploaded to the matter

• You are asking medical questions (provider lists, treatment timelines, damages, or case chronology)

• The answers you receive feel incomplete, inaccurate, or lack the context you expected

Fixes

Possible Cause: No Medical Overview has been run

Cause: Eve can read documents, but accurate medical analysis requires structured data. Without a Medical Overview, Eve cannot build a structured timeline, identify providers and key encounters, link bills to visits, or answer medical questions with the right context.

Steps:

1. Navigate to the matter details page

2. Look for the Medical Overview Alert, which will appear when Eve detects medical documents and no Medical Overview exists

3. Select the button to generate the Medical Overview

4. Follow the guided setup steps, including selecting which documents to include

5. Wait for the overview to complete — you will see a loading indicator and clear status during processing

Expected Outcome: Once the Medical Overview completes, Eve will have structured medical data and will return accurate, complete answers to medical questions including provider lists, treatment timelines, and damages analysis.

Possible Cause: Medical Overview is outdated after new records were uploaded

Cause: If additional medical records arrive after a Medical Overview was completed, Eve's structured data no longer reflects the full record set. This causes incomplete or incorrect answers because Eve is working from an outdated chronology and provider list.

Steps:

1. Navigate to the matter details page

2. Look for the Medical Overview Alert, which will appear when Eve detects new medical documents uploaded after the most recent Medical Overview

3. Select the button to regenerate the Medical Overview

4. Follow the guided setup steps to include the new documents

5. Wait for the overview to complete — you will see a loading indicator and clear status during processing

Expected Outcome: The Medical Overview will now include all medical documents, and Eve will return accurate answers based on the complete and current medical record set.