Eve Leads Not Syncing to Clio Grow Inbox

Overview

This article helps when new Eve voice-agent leads aren't showing up in your Clio Grow Lead Inbox. It covers the most common reasons leads don't appear and how to resolve them.

Before You Start — Diagnosis

Confirm the following before troubleshooting:

• The Clio Grow integration shows “Connected” in Eve (Settings → Integrations).

• The lead you're looking for came from an Eve voice-agent intake call, not your phone system.

• The lead is a new lead, not one that already existed in Clio Grow.

Fixes

Possible Cause: Invalid or expired lead capture token

Cause: If the Clio Grow lead capture token is wrong or no longer valid, Eve can't create Inbox Leads and the connection returns an authorization error.

Steps: In Clio Grow, go to Settings → Integrations and re-copy the lead capture token. In Eve, go to Settings → Integrations → Sync your leads → Clio Grow, paste the token, and Save. Confirm the card shows “Connected.” If it still won't connect, the integration may not be enabled for your firm — contact Eve.

Expected Outcome: New voice-agent leads create Inbox Leads in Clio Grow again.

Possible Cause: The lead came from a phone system, not the voice agent

Cause: Only leads handled by Eve's voice agent sync to Clio Grow. Leads and calls created through a phone system integration are not sent.

Steps: Check whether the lead originated from a voice-agent intake call. If it came from a phone system call, it won't appear in Clio Grow — this is expected.

Expected Outcome: You can confirm whether the missing lead was ever eligible to sync.

Possible Cause: The lead already existed in Clio Grow

Cause: Eve only creates new Inbox Leads; it does not update existing Clio Grow leads.

Steps: Check whether a lead for that person already existed in Clio Grow. If so, Eve won't create a duplicate or update the existing record.

Expected Outcome: You understand why no new Inbox Lead was created for an existing contact.