Eve Leads Not Syncing to LeadDocket

Last updated: September 30, 2026

Overview

This article helps when new Eve voice-agent leads aren't appearing in your LeadDocket account. It covers the most common reasons and how to resolve them.

Before You Start — Diagnosis

Confirm the following before troubleshooting:

  • The LeadDocket integration shows “Connected” in Eve (Settings → Integrations).

  • The lead came from an Eve voice-agent intake call, not your phone system.

  • The lead is a new lead — Eve pushes each lead once and doesn't update existing opportunities.

Fixes

Possible Cause: Integration URL is missing or incorrect

Cause: If the LeadDocket integration URL is wrong or missing its API key, Eve can't create opportunities.

Steps: In LeadDocket, go to Manage → Integrations → Definitions and re-copy the JSON POST URL (it must include an apikey parameter). In Eve, go to Settings → Integrations → Lead management system → LeadDocket, paste the URL, and Save. Confirm the card shows “Connected.” If it still won't connect, the integration may not be enabled for your firm — contact Eve.

Expected Outcome: New voice-agent leads create opportunities in LeadDocket again.

Possible Cause: Required fields aren't configured in LeadDocket

Cause: Eve pushes data to five fields by name. If the LeadDocket integration form is missing them or the names don't match, opportunities may fail or come through with empty fields.

Steps: In LeadDocket, edit the integration and confirm these fields exist with Accept Data = Yes and exact names: First, Last, Phone, Email, Summary.

Expected Outcome: New opportunities are created with all fields populated.

Possible Cause: The lead came from a phone system, not the voice agent

Cause: Only voice-agent leads sync to LeadDocket. Phone system calls and leads are not sent.

Steps: Check whether the lead came from a voice-agent intake call. If it came from a phone system call, it won't appear — this is expected.

Expected Outcome: You can confirm whether the missing lead was eligible to sync.

Possible Cause: A field is empty in LeadDocket

Cause: If a field such as Email is empty, it usually means the caller didn't provide that information during the call.

Steps: Check the call details in Eve to confirm what the caller shared. Eve only sends information it captured.

Expected Outcome: You understand why a field is blank — no fix needed if the caller didn't provide it.