Cannot Log Into Eve or Invitation Link Not Working

Last updated: March 10, 2026

Overview

This article resolves login failures caused by expired invitation links, browser compatibility issues, or persistent access problems when trying to log into Eve. These issues typically occur during initial setup or when returning to Eve after a period of inactivity. Login failures prevent users from accessing their Eve workspace and completing case work.

Before You Start — Diagnosis

Confirm the following before attempting any fixes:

  • You have received an invitation email from Eve (check spam/junk folders if not in inbox)

  • You are clicking the link directly from the invitation email, not typing a URL manually

  • You have not previously used this invitation link (each link can only be used once)

  • You are attempting to access app.eve.legal, not a different URL

Fixes

Possible Cause: Invitation Link Has Expired

Cause: Invitation links are single-use and expire after a set period or after the password has been set. Clicking an old or previously-used link will prevent login.

Steps:

  1. Contact your Eve administrator and request a new invitation email

  2. Wait to receive the new invitation email (check spam/junk folders)

  3. Click the fresh invitation link and complete the password setup process

Expected Outcome: You are able to set up your password and access Eve successfully using the new invitation link.

Possible Cause: Browser Compatibility Issue

Cause: Eve works best in Google Chrome. Other browsers may cause persistent login failures due to compatibility issues with authentication or session management.

Steps:

  1. Download and install Google Chrome if you don't already have it

  2. Open Chrome and navigate to app.eve.legal

  3. Attempt to log in using your existing credentials or invitation link

Expected Outcome: Login completes successfully in Chrome and you can access your Eve workspace without errors.

Possible Cause: Cached Browser Data Interfering with Login

Cause: Old cookies, cached credentials, or browser session data from a previous login attempt can interfere with authentication.

Steps:

  1. Clear your browser cache and cookies for app.eve.legal

  2. Close and reopen your browser completely

  3. Navigate to app.eve.legal and attempt to log in again

  4. If the issue persists, try using an incognito/private browsing window

Expected Outcome: You are able to reach the login screen and authenticate without errors, and your session persists normally.