User Invitation Link Expired or Missing in Eve

Last updated: March 10, 2026

Overview

This article resolves the issue when a user cannot access their Eve account because their invitation link has expired or the invitation email is missing. This occurs when new users delay account setup or when invitation emails are not received. It prevents new team members from completing account activation.

Before You Start — Diagnosis

Confirm the following before attempting any fixes:

  • The user was invited through the Users page by a firm admin

  • The user checked their spam/junk folder for the invitation email

  • The firm admin verified the correct email address was entered during invitation

  • The user attempted to click the link in the invitation email and received an error or found no email at all

Fixes

Possible Cause: Invitation Link Expired

Cause: Invitation links expire after a period of time for security reasons. If the user did not click the link and complete account setup within the expiration window, the link will no longer work.

Steps:

  1. As a firm admin, navigate to "Users" in the left-hand navigation bar

  2. Locate the invited user's email address in the user list

  3. Select the three dots next to the user's email

  4. Select "Deactivate" to remove the expired invitation

  5. Click "Invite User" in the top right

  6. Re-enter the user's email address and send the new invitation

  7. Instruct the user to check their email and complete account setup immediately

Expected Outcome: The user receives a new invitation email with a valid link, clicks the link to set up their password, and receives a follow-up email to activate their account.

Possible Cause: Admin Cannot Resend Invitation Directly

Cause: Currently, firm admins cannot resend expired invitations directly from the Users page. The platform does not provide a "resend invitation" button, which means the deactivate/re-invite workaround is the only method available to admins without support intervention.

Steps:

  1. If the deactivate/re-invite workaround does not resolve the issue

  2. Contact support@eve.legal for assistance

  3. Provide the user's email address and describe the issue

  4. Support will manually resend the invitation or troubleshoot account setup issues

Expected Outcome: Support resolves the invitation issue and the user receives a valid invitation link to complete account setup.