Integration Sync Shows 'Sync in Progress' for Extended Time in Eve

Last updated: September 30, 2026

Overview

An integration sits on Sync in Progress longer than expected, and updated matter information or newly synced files are not appearing.

In most cases nothing is wrong. The three causes below account for most scenarios.

Check First

The time. The automatic nightly sync runs overnight, typically between midnight and early morning.
Whether you triggered a manual sync from the integrations page or the matters page.
How many syncs you have triggered since loading the page.

The Nightly Sync Is Running

Why it happens. Eve syncs every matter overnight to keep data current. On a large account that takes time, and the status stays on Sync in Progress throughout.

Let it finish. No action needed.

What you should see. The status clears on its own, with matter information, files, folders, case details and user assignments all updated.

The Page Has Not Refreshed

Why it happens. The sync finished, but the page is still showing the status from when it loaded.

Refresh the browser.

What you should see. The current status, either complete or genuinely still running.

Several Manual Syncs Are Queued

Why it happens. Triggering a sync while another is still running queues them. Each one has to finish in turn, which extends the total time and makes it look stuck.

Let the current sync finish before starting another, and avoid clicking re-sync repeatedly.

What you should see. The queue clears in order and the status resolves. A single sync triggered on its own completes considerably faster.

If It Is Still Running

A sync that has not cleared after a full nightly cycle is worth raising. Contact your Customer Success Manager with the integration name and roughly when the status first appeared.