Plugins Won't Connect?

Last updated: November 8, 2026

You added a plugin, you clicked Connect, and it either bounces right back or never shows up at all. Here are the usual causes, starting with the most common.

Connect keeps coming back, even though Settings says it's connected

Why it happens: You're signed in to Eve with a different login than the email address you're connecting. This most often happens when someone has two Eve logins that use the same Google or Microsoft address. Eve checks that the account you connect belongs to the login you're using. When they don't match, the connection is rejected and disconnected within seconds, and the Connect button shows up again in chat.

How to fix it:

  1. Sign out of Eve.

  2. Sign back in with the Eve login that matches the email address you want to connect.

  3. Open Settings, then Plugins, and disconnect the plugin if it shows as connected.

  4. Connect it again.

Microsoft sign-in is blocked

Why it happens: Your Microsoft admin needs to approve Eve for your organization before Outlook, SharePoint, or OneDrive can connect. This is the most common thing that stalls a setup.

How to fix it: Ask your Microsoft admin to approve Eve for your organization, then try connecting again.

You see "Ask your firm admin to connect it" or "Ask your firm admin for access"

Why it happens: The plugin isn't ready for you yet. Either an admin hasn't connected it, or you aren't switched on in the plugin's Access list.

How to fix it: Ask your firm admin to open Settings, then Plugins, select the plugin, and check Access. Your name should have the switch turned on. Once they connect it and give you access, you'll see a Connect button in chat.

You can't find the plugin at all

Why it happens: Plugins are turned on for your firm by Eve, and a firm admin has to accept the Early Access agreement shown in the app before anyone can add one. Email plugins also may not be turned on by default.

How to fix it:

  1. Ask your firm admin to confirm the Early Access agreement has been accepted.

  2. If you're looking for Gmail or Outlook and don't see them, contact support so Eve can make sure email plugins are turned on for your firm.

Litify won't connect

Litify shows up as Salesforce in the plugin list. That's expected, because Litify runs on Salesforce. Your Salesforce admin also has to set up an External Client App before the plugin can connect.

Still not working?

Chat with us in-app using the help icon, or email support. It helps to tell us which plugin you're connecting, whether you're a firm admin, and what you see when you click Connect.

For the full setup steps, see 📄 How to Add and Connect a Plugin