Documents Not Downloading When Pop-Up Blocker Is Enabled in Eve

Last updated: October 22, 2026

Overview

Eve says a document has downloaded, and nothing arrives in the browser's downloads.

Downloads open in a new window. A pop-up blocker closes that window before the download starts, and Eve has no way to know it was stopped, so the confirmation appears either way.

Check First

  • The browser's or your computer's downloads list, for a file that arrived without a prompt.

  • Whether this happens every time you download from Eve rather than once.

  • Whether a blocked pop-up indicator appeared in the address bar.

The Browser Is Blocking the Download Window

Why it happens: Pop-up blocking is on by default in every major browser, and it does not distinguish between an advertisement and a download your firm asked for.

Add Eve to the allowed sites. In Chrome:

  1. Open the three-dot menu at the top right and select Settings.

  2. Select Privacy and security.

  3. Select Site settings.

  4. Under Content, select Pop-ups and redirects.

  5. Beside Allowed to send pop-ups and use redirects, select Add.

  6. Enter the Eve application address ( app.eve.legal ) and save.

Other browsers keep the same setting under privacy or security. Add the same address to the allowed list there.

What you should see: The next download starts straight away and the file lands in the browser's downloads.

Where a firm manages browser settings centrally, the allowed list may be locked. Your IT team can add Eve to it.